The owner of the online store Stuudiomoobel is Triidud OÜ, registration code 12239261, legal address Melissi 9, Saue, Harju County.
Validity of the sales contract, product and price information
The terms and conditions of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices of the products sold in the Online Store are in euros.
The goods can be viewed in advance in the sample stores under contacts on the www.stuudiomoobel.ee page.
The fee for delivery of goods by courier to the house within Estonia is 80 euros. The delivery fee is displayed to the buyer when placing the order.
Placement of order
To order the goods, you must add the desired products to the shopping cart. To place the order, you must fill in the required data fields and select the appropriate delivery method for the products. Then, the amount of the fee will be displayed on the screen, and if you agree, you can place the order. After placing the order, the availability of the goods in stock will be checked and an invoice will be sent to you for payment by bank transfer. If the goods are not in stock, a delivery time of up to 2 months is agreed upon.
The owner of the online store is the controller of personal data.
If the ordered goods cannot be delivered due to the goods being out of stock or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.
Delivery
The goods will be sent to Estonia, Latvia and Finland.
The buyer has the following options to receive the goods:
For an additional fee, delivery by courier to the house or picking up the goods in person by agreement with the seller at +372 56 461 100, the warehouse is located in Laagri.
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer. Within 5 working days from the entry into force of the sales contract.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the same way as is permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or they show signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.
To return the goods, a free-form application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address no later than 14 days after receipt of the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is consists in the fact that the product to be returned does not correspond to the ordered one (e.g. a wrong or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receipt of the returned goods, the online store will refund to the buyer all fees received from the buyer under the contract without delay, but no later than 14 days after receipt of the withdrawal application.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method.
The online store has the right withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to file a claim
The online store is liable for any non-compliance or defect of the goods sold to the buyer with the terms of the contract that already existed at the time of delivery and that becomes apparent within two years of the delivery of the goods to the buyer. If the goods have already been assembled or in use, the Online Store is not responsible for the goods, nor for goods that the customer has damaged during installation.
If a defect appears before the goods are put into use and installed, the buyer has the right to contact the Online Store no later than two months before the goods are put into use and installed, by sending an e-mail to info@stuudiomoobel.ee or by calling +372 56 461 100.
The Online Store is not responsible for defects that have arisen after the goods have been delivered to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees incurred under the sales contract to the buyer.
The Online Store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transportation services in order to deliver the goods.
The online store sends newsletters and offers to the buyer to the buyer’s e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions provided in the e-mail containing the offers.
Dispute resolution
If the buyer has any complaints regarding the online store, they must be sent to the e-mail address info@stuudiomoobel.ee or by calling +372 56 461 100.
If the buyer and the online store are unable to resolve the dispute by agreement by road, then the buyer can contact the Consumer Disputes Commission. The procedural conditions can be viewed and an application can be submitted on the page https://ttja.ee/tarbijavaidluste-komisjon. The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the Commission is free of charge.
The buyer can contact the European Union’s consumer dispute resolution platform.
